Shipping policy

Welcome to Purest Horizon! We aim to provide a seamless and transparent shopping experience. Below is our shipping policy, which is designed to comply with Google Shopping Ads requirements and ensure you receive your orders in a timely and secure manner.

1. General Shipping Information

We currently ship only within the United States.

Domestic Shipping: We offer standard shipping (free) across the contiguous United States.

2. Handling Time
Orders are typically processed within 1-2 business days (Monday-Friday, excluding holidays). During peak periods, processing times may be extended, but we will communicate any delays via email.

Order Cut-Off: 6:00 PM EST (Eastern Standard Time, New York). Orders after cut-off process the next business day.

3. Shipping Rates
Free Shipping
Free standard shipping on all orders to the contiguous U.S. No minimum required. Expedited options available at checkout (additional fees apply).

4. Estimated Delivery Times
Estimated delivery times are based on the shipping method chosen:

  • Handling time: 1-2 business days (Monday-Friday).

  • Transit time: 3-4 business days (Monday-Friday).

  • Total delivery time: 4-6 business days.

5. Tracking Information
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor your package's status via USPS, UPS, or our dashboard.

6. Customs, Duties, and Taxes
Not applicable for U.S. domestic shipping. International shipping unavailable at this time.

7. Shipping Restrictions
We do not ship to P.O. Boxes, APO/FPO/DPO military addresses, Alaska, Hawaii, or U.S. territories. Certain oversized items may have additional restrictions.

8. Failed Delivery or Returned Packages
In the event of failed delivery attempts, incorrect address information, or unclaimed packages, orders may be returned to us. We will notify you if this happens and arrange for reshipment, which may incur additional shipping fees. You are responsible for providing a correct address.

9. Lost or Damaged Packages
If your package is lost or damaged in transit, please contact us immediately at email: puresthorizon@gmail.com. We will work with the carrier to investigate the issue and resolve it as quickly as possible.

10. Shipping Policy Updates
We may update our shipping policy from time to time to comply with Google Shopping Ads requirements or to improve our services. The latest version will always be available on this page.

If you need any kind of information, contact us

  • Business Name: Purest Horizon
  • Registered Company: Arsh Horizon LLC
  • EIN: 38-4361504
  • Email: puresthorizon@gmail.com
  • Phone: +1 (832) 588-2485
  • Business Address: 5902 Spring Sunrise Drive, Richmond, TX 77407, United States.
  • Customer Service Hours: 9 AM to 6 PM EST (Mon to Fri).