FAQs

  1. Where do you ship?
    We currently ship only within the United States.
  2. How long does shipping take?
    Orders are processed within 1-2 business days. Delivery usually takes 3-4 business days after shipping. Total estimated delivery time is 4-6 business days.
  3. Do you offer free shipping?
    Yes. We offer free standard shipping on all orders within the contiguous United States.
  4. What is your order cutoff time?
    Our daily order cut-off time is 6:00 PM EST. Orders placed after this time are processed on the next business day.
  5. How do I track my order?
    Once your order ships, you will receive a confirmation email with a tracking number to monitor your shipment.
  6. What is your return policy?
    We offer a 30-day return policy. You have 30 days after receiving your item to request a return.
  7. What items are eligible for returns?
    Returned items must be unused, unworn, in original packaging, and include tags and proof of purchase.
  8. How do I start a return?
    To request a return, contact us at puresthorizon@gmail.com with your order details.
  9. Do you offer exchanges?
    Yes. The fastest way to exchange an item is to return the original product and place a new order after the return is approved.
  10. When will I receive my refund?
    Approved refunds are processed to your original payment method within 10 business days after inspection.
  11. What should I do if my item arrives damaged or incorrect?
    Please inspect your package after delivery. If your item is damaged, defective, or incorrect, contact us immediately at puresthorizon@gmail.com.
  12. Are there any non-returnable items?
    Yes. Personal care goods, sale items, gift cards, custom products, hazardous materials, and perishable goods are non-returnable.
  13. Do you ship internationally?
    No. We currently ship only within the United States.
  14. What happens if my package is lost or delayed?
    If your package is lost or damaged during transit, contact us at puresthorizon@gmail.com. We will work with the shipping carrier to resolve the issue.
  15. How can I contact Purest Horizon?
    Business Name: Purest Horizon
    Registered Company: Arsh Horizon LLC
    Email: puresthorizon@gmail.com
    Phone: +1 (832) 588-2485
    Address: 5902 Spring Sunrise Drive, Richmond, TX 77407, United States
    Customer Service Hours: Mon to Fri, 9 AM to 6 PM EST.